FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take for my country to receive the shipment?
Please refer to the shipping policy for standard delivery times.
Do I need to pay customs duties?
Customs duties are determined by the destination country's customs and are the buyer's responsibility.
How do I apply for a return or exchange?
You may apply for a return or exchange within 30 days of receipt (provided that the product is unused and the packaging is intact). Please refer to the return and exchange policy for detailed procedures.
What should I do if there is a quality issue with the product?
If you provide photo evidence within 7 days of receipt, you can get a free return or exchange. Please refer to the return and exchange policy for details.
How do I track my order?
After your purchase, you’ll receive a tracking number via email. For more info on how to track your order, visit our Order Tracking page.
Are returns free?
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Orders
Below are some of are common questions about orders
How soon will my order be shipped after placing it?
Orders will be processed within 1-3 business days (excluding holidays). Once shipped, you will receive an email with tracking information.
Which payment methods are supported?
We support credit cards and PayPal.
Can I change or cancel my order after placing it?
Orders can be changed or canceled within 1–2 hours of placement. Please contact us as soon as possible.
I didn’t receive my confirmation email. What should I do?
Please check your spam or promotions folder. If it’s still missing, contact our support to resend the confirmation.
Products
Below are some common questions about our products
How should I clean the Cinomadist backpack?
It is recommended to gently brush the surface with a soft brush and a mild detergent, then let it dry in a shaded area away from direct sunlight.Read our care guide here
How should I clean the Cinomadist Axis tech pouch?
Can the Cinomadist backpack expand to fit more items?
Yes, it offers an expandable design that increases capacity from 19L to 32L. Learn how to use the expansion feature on our Capacity & Expansion page.
What laptop sizes fit inside the Cinomadist backpack?
The Cinomadist backpack fits laptops up to 16″ in its padded compartment—ideal for most ultrabooks and MacBooks.
Is the Cinomadist backpack weather-resistant?
Yes, it’s made from water-resistant fabric and features covered zippers to protect from light rain.
Can I bring the Cinomadist backpack on a plane?
Yes, in most cases you can. For any specific concerns, please refer to our blog for more detailed information.
Does the Axis Pro Tech Pouch offer shock protection?
Yes, it provides reliable protection, so you can safely carry fragile items like cameras.
Can the Axis Pro Tech Pouch fit an iPad or laptop?
No, it cannot fit an iPad or laptop, but it is an excellent choice for organizing accessories.
Can the Axis Pro Tech Pouch fit inside the Cinomadist backpack?
Yes, the dimensions are a perfect fit.