FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take for my country to receive the shipment?
Please refer to the shipping policy for standard delivery times.
Do I need to pay customs duties?
Customs duties are determined by the destination country's customs and are the buyer's responsibility.
How do I apply for a return or exchange?
You may apply for a return or exchange within 30 days of receipt (provided that the product is unused and the packaging is intact). Please refer to the return and exchange policy for detailed procedures.
What should I do if there is a quality issue with the backpack?
If you provide photo evidence within 7 days of receipt, you can get a free return or exchange. Please refer to the return and exchange policy for details.
Orders
Below are some of are common questions about orders
How soon will my order be shipped after placing it?
Orders will be processed within 1-3 business days (excluding holidays). Once shipped, you will receive an email with tracking information.
Which payment methods are supported?
We support credit cards and PayPal.
Products
Below are some common questions about our products
How should I clean the backpack?
It is recommended to gently brush the surface with a soft brush and a mild detergent, then let it dry in a shaded area away from direct sunlight.
Is it waterproof?
The fabric is water-repellent (IPX4 rating), but it is not completely waterproof. It is recommended to use a rain cover for additional protection.