Shipping Policy

Last Updated: 2025/04/27

We support shipping to most countries/regions worldwide.
Exception: Some remote areas (such as certain Pacific islands and military zones) may not be reachable. Please refer to the checkout page for specific details.

Standard Shipping:
- Partnered logistics: We select the optimal channel based on the destination.
- Estimated delivery times (calculated from the date of shipment):
  - Major countries/regions in Asia: 5-15 business days.
  - North America/Europe/Australia: 10-20 business days.
  - South America/Africa/Other regions: 15-30 business days.
Note:
- The estimated times are approximate and may be extended due to customs inspections, holidays, or force majeure.
- You can view specific delivery times and shipping fees after entering your address on the checkout page.

Shipping fees are automatically calculated based on the destination country and the package's weight/volume. The final fee will be displayed on the checkout page.
Free Shipping Promotion: Orders over USD 169 qualify for free shipping (except for some remote areas).

Any duties, VAT, or other import taxes incurred on all orders are the buyer's responsibility.
Specific charges are determined by the destination country's customs, and we are unable to provide an estimate in advance.

Order processing time: 1-3 business days (excluding weekends and public holidays).
Shipping Notification:
- Once shipped, you will receive an email with a tracking number, which you can use to check the status of your package via the logistics company's website.

Incorrect Address/Refusal: If a package is returned due to an incorrect address or buyer refusal, additional shipping fees will be required for re-shipment.
Customs Returns: If a package is returned by customs due to unpaid duties or prohibited items, we can offer one free re-shipment (subject to buyer cooperation with customs clearance); otherwise, the order will be processed as a return.

Please ensure that you provide an accurate delivery address and contact details to avoid delivery failures.
If a package does not arrive within the estimated delivery time, please first contact the local logistics company using the tracking number or email [hello@cinomadist.com] for assistance.