Shipping policy
Last Updated: August 21, 2026
At Cinomadist, we are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy below to understand our processing and delivery procedures.
1. Shipment Processing Time
- Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
- High Volume: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you by email.
2. Shipping Rates, Origins, and Delivery Estimates
We partner with logistics providers, including FedEx and 4PX. Shipping charges are calculated and displayed at checkout based on weight and destination.
Shipping Origin: Orders delivered to the United States are dispatched from our U.S. fulfillment center. Orders delivered to Europe and all other countries and regions are dispatched from our fulfillment center in China.
Express Shipping: Cinomadist does not currently offer express shipping.
Free Shipping: We offer Free Standard Shipping on orders over USD $129, excluding certain remote areas.
Estimated delivery times are shown below. Delivery time does not include the 1-3 business-day processing period.
| Region | Estimated Delivery Time |
|---|---|
| USA | 3-6 business days |
| Europe, including the UK, Germany, and France | 6-12 business days |
| Asia Pacific, including Singapore | 5-9 business days |
| Oceania, including Australia and New Zealand | 7-12 business days |
| Canada | 6-10 business days |
Delivery delays can occasionally occur due to customs clearance, extreme weather, remote-area service, or local postal service issues.
3. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number after your order has shipped.
- The tracking number will generally become active within 24-48 hours.
- You can track your order on our Order Tracking page.
- If “bubble ratio too large” appears in the tracking information, it is an internal shipping-warehouse message and does not affect dispatch progress or the estimated delivery time.
4. Customs, Duties, and Taxes
United States orders: Orders delivered to the United States are dispatched domestically from our U.S. fulfillment center, so U.S. customers are not charged import customs duties on these shipments. Applicable state or local sales tax may still be calculated and collected at checkout.
Europe and other international orders: Orders delivered to Europe and all other destinations are dispatched from China. Customs duties, import taxes, import VAT, and customs-clearance fees may apply according to the destination country's or region's rules. Cinomadist does not pay or reimburse these import charges; the customer is responsible for any amount charged by the customs authority, postal operator, or carrier. Any tax collected at checkout will be shown separately during checkout.
- If a package is returned to us because customs duties were unpaid, we will refund the order amount minus the shipping costs incurred.
5. Damages and Lost Packages
If your package is lost in transit or arrives damaged:
- Damaged: Contact us immediately at hello@cinomadist.com with photos of the damaged goods and packaging.
- Lost: If tracking has not updated for more than 15 business days, contact us so we can launch an investigation with the carrier.
6. Incorrect Addresses and Refusals
Please ensure your shipping address is correct at checkout.
- Incorrect Address: We are not responsible for orders shipped to an incorrect address provided by the customer. If the package is returned to us, the customer is responsible for the reshipping cost.
- Refusals: If you refuse a shipment, you are responsible for the original shipping charges and the cost of returning the package to us.
7. Contact Us
If you have further questions, contact our support team at hello@cinomadist.com.