Cinomadist Warranty Policy

Our Commitment

We build our gear to accompany you on every journey, from daily commutes to global adventures. We stand behind the quality of all Cinomadist products purchased directly from cinomadist.com by the original purchaser with a Conditional Limited Lifetime Warranty. This warranty guarantees that our products will be free from defects in materials and workmanship for the practical lifespan of the product.

Defining “Lifetime”

The term “Lifetime” refers to the reasonable expected lifespan of the product in its intended use, not the lifetime of the user. While we use durable materials, all fabrics and components eventually wear out over time.

Eligibility

This warranty is limited to the original purchaser and applies only to products purchased directly from cinomadist.com. Purchases made through crowdfunding campaigns, marketplaces, resellers, or secondhand sellers are not covered.

What IS Covered

Our warranty covers defects that are present at the time of purchase or result from manufacturing errors, including:

• Zipper Malfunction: Slider failure, teeth separation, or zipper pull breakage not caused by overstuffing.
• Structural Failures: Seams that unravel or stitching that breaks without external trauma.
• Fabric Defects: Delamination of fabric layers or coating peeling within the first 12 months.
• Hardware Failure: Buckles, clips, or adjusters that break or malfunction under normal use.
• Handle/Strap Detachment: Shoulder straps or handles separating from the bag body.

What is NOT Covered

This warranty does not cover damages caused by accidents, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

Specific exclusions include:

• Normal Wear and Tear: Scratches, scuffs, dents, stains, pilling, or color fading due to UV exposure or washing.
• Material Aging: The gradual loss of water repellency (DWR) or the natural breakdown of waterproof coatings (PU/TPU) after extended use is considered a characteristic of the material, not a defect.
• Misuse and Overloading: Zipper blowouts or seam tears caused by overstuffing the bag or forcing zippers closed.
• Accidental Damage: Rips, cuts, burns, or punctures from sharp objects, animals, or heat sources.
• Improper Care: Damage caused by machine washing, tumble drying, or the use of harsh chemicals or solvents.
• Third-Party Damage: Damage occurring during air travel or transit, such as crushed buckles or torn straps. These claims must be filed directly with the carrier.

Important Liability Disclaimer

This warranty covers the Cinomadist product only. We are not responsible for direct, incidental, or consequential damage to contents carried inside the product, including laptops, cameras, phones, or other personal property, even if the damage results from a defect in the product.

How to Make a Claim

Cinomadist does not provide an in-house repair service. To submit a claim:

1. Contact Us: The original purchaser must email hello@cinomadist.com with the cinomadist.com order number.
2. Provide Proof: Attach clear, high-quality photos or a short video showing the defect.
3. Assessment: Our team will normally evaluate the claim within 2-3 business days and may request additional information.
4. Resolution: If the claim is approved, we may, at our discretion, ship a specific spare part for suitable self-installation, send a replacement product, or provide store credit if the specific model is out of stock or discontinued.

Free Backpack Replacement During the First Year

All Cinomadist backpacks purchased directly from cinomadist.com by the original purchaser are eligible for one free replacement during the first 12 months after purchase for an approved qualifying quality issue, including zipper malfunction, loose stitching, broken hardware, or fabric separation not caused by misuse or accidental damage. Proof of purchase is required.

Shipping Costs

For approved warranty claims and the free backpack replacement during the first year, the customer is responsible for shipping costs. Cinomadist does not provide a prepaid return label. If a product must be returned, do not ship it until our support team provides return authorization.

Regional Application

The same commercial warranty terms apply in all regions. This warranty does not limit any consumer rights that cannot be excluded under applicable law.