Refund policy

1. Return and Exchange Period

• You may apply for a no-reason return or exchange within 30 days from the date you receive the product.
• Claims involving suspected defects in materials or workmanship are handled under the Cinomadist Warranty Policy and are subject to its coverage, exclusions, proof requirements, and the practical lifespan of the product.

2. Conditions for Return and Exchange

Acceptable cases for return or exchange:

• The product is unused, without stains, wear, or damage, and the original tags and packaging are intact.
• The product has a suspected quality issue, such as a damaged zipper, loose stitching, or fabric defect. Quality claims will be assessed under the Cinomadist Warranty Policy.
• The wrong model, color, or quantity was shipped.

Cases not eligible for return or exchange:

• The product has been used, washed, or damaged due to personal mishandling, such as scratches or discoloration.
• Damage was caused by abnormal use, such as overloading or contact with sharp objects.
• The 30-day return or exchange period has expired. Suspected material or workmanship defects may still be submitted for assessment under the Cinomadist Warranty Policy.

3. Return and Exchange Process

1. Contact Customer Service: Email hello@cinomadist.com with your order number, the reason for the return or exchange, and photo evidence if the request involves a quality issue.
2. Review and Confirmation: We will respond within 48 hours to confirm whether the return or exchange request is approved.
3. Ship Back the Product: After receiving return authorization, place the product in its original packaging or equivalent protective packaging, include the return form with the order number, and ship it to the address below.

Return Address (U.S. Warehouse):
USP-Market-SUBMARINE
1200 Fuller Rd, Building C2 Dock 3
Linden, NJ 07036
United States
Phone: 213-216-0799

Cinomadist does not provide a prepaid return label. The customer is responsible for return shipping costs. We recommend using a trackable shipping service and keeping the tracking number.

4. Refund and Exchange Processing

Refunds:

• After the returned product is inspected and accepted, the refund will be processed to the original payment method within 5-7 business days.
• Return shipping costs are borne by the customer.

Exchanges:

• If a material or workmanship claim is approved, the resolution will follow the Cinomadist Warranty Policy. Depending on the applicable benefit and product availability, Cinomadist may provide a replacement part, replacement product, or store credit. The customer is responsible for shipping costs.

5. Warranty Service

Cinomadist provides a Conditional Limited Lifetime Warranty for all products purchased directly from cinomadist.com by the original purchaser. Cinomadist does not provide an in-house repair service, but approved claims may be resolved with a suitable self-install replacement part, replacement product, or store credit.

All Cinomadist backpacks purchased directly from cinomadist.com by the original purchaser are also eligible for one free replacement during the first 12 months after purchase for an approved qualifying quality issue. Proof of purchase is required, and the customer is responsible for shipping costs. Please refer to the Cinomadist Warranty Policy for complete coverage and exclusions.