FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take for my order to arrive at my doorstep?
We know you're eager to gear up for your next trip! Most domestic orders within the US are delivered within 5 to 8 business days via standard shipping. International shipping times vary by destination but typically range from 7 to 21 business days. You'll receive a tracking number via email as soon as your package leaves our warehouse.
Does Cinomadist cover international customs duties and taxes?
For our international community, please be aware that shipping costs paid at checkout cover the transportation of your gear only. Any import duties, VAT, or local taxes are determined by your destination country’s customs office and are the responsibility of the recipient. We recommend checking with your local customs bureau for estimated costs before placing an order to avoid any surprises.
Can I return my backpack if it doesn't fit my travel style?
Absolutely. We offer a 30-day "hassle-free" return window. To qualify for a refund, the item must be in its original, brand-new condition, with all tags attached and in its original packaging. Please note that for "change of mind" returns, the customer is responsible for the return shipping costs. Once we receive and inspect the item, we’ll issue your refund to the original payment method within 5-7 business days.
What should I do if my gear arrives damaged?
While we take extreme care in packaging, accidents during transit can happen. If your item arrives with any visible damage or defects, please contact our support team at hello@cinomadist.com within 48 hours of delivery. Please include high-resolution photos of the damage and your order number, and we will prioritize a replacement for you immediately.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $129. For orders below this threshold, standard shipping rates will be calculated at checkout based on your location. International shipping fees vary by destination and will be displayed at checkout before you complete your purchase.
Can I change or cancel my order after placing it?
We process orders quickly to get your gear to you as fast as possible. If you need to make a change or cancellation, please contact us at hello@cinomadist.com within 2 hours of placing your order. Once an order has been picked, packed, or shipped, we are unable to make modifications. In that case, you're welcome to use our 30-day return window once your order arrives.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to monitor your package in real time. If you haven't received a tracking email within 3 business days of placing your order, please check your spam folder first, then contact us at hello@cinomadist.com and we'll look into it right away.
Products
Below are some common questions about our products
What constitutes a "manufacturing defect" under your warranty?
Our lifetime warranty is designed to protect you against any failures in craftsmanship. This includes issues like broken zippers, seams coming apart at stress points, or hardware failure under normal use. However, it does not cover "aesthetic wear and tear" — such as minor scratches on fabric or natural fading — nor does it cover damage caused by airline mishandling or accidents. We stand by our quality, so if your gear fails due to a factory error, we've got you covered.
Is the Cinomadist backpack waterproof or just water-resistant?
Our gear is built to handle the elements. We use high-performance fabrics treated with a Durable Water Repellent (DWR) coating and weather-resistant zippers to keep your tech safe from splashes and light to moderate rain. While highly water-resistant, our bags are not "submersible." For heavy tropical downpours, we recommend using a dedicated rain cover to ensure total dryness for your electronics.
Will the Everyday Backpack fit as a "Personal Item" on most airlines?
Yes, we designed our Everyday Backpack with modern travel regulations in mind. It fits comfortably under the seat on most major carriers and meets the "Personal Item" size requirements for airlines like Delta, United, and American Airlines. However, some budget carriers (like Spirit or Ryanair) have stricter dimensions, so we always recommend double-checking your specific airline's current limits against the dimensions listed on our product page.
→ View Full Dimensions on the Product Page
→ Read Our Airline Size Guide
How should I clean and maintain my Cinomadist gear?
To preserve the integrity of the water-resistant coating and fabric, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or tumble drying, as the high heat and agitation can damage the structural padding and DWR finish. Always air dry your gear in a shaded area away from direct sunlight to prevent UV degradation of the materials.
What materials are used in Cinomadist bags?
We source high-performance materials built for the rigors of travel. Our bags are constructed from durable, abrasion-resistant fabrics treated with a DWR (Durable Water Repellent) coating, paired with YKK or equivalent premium zippers that resist moisture and heavy use. We're committed to choosing materials that balance durability, weight, and responsibility. To learn more about our sourcing philosophy, visit Our Story.
Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
Travel & Packing
Below are some common questions about traveling and packing with your Cinomadist gear.
Is Cinomadist good for one-bag travel?
Absolutely — one-bag travel is at the heart of what we design for. The Everyday Backpack was built for travelers who believe in moving light, staying flexible, and spending less time at baggage claim and more time exploring. With thoughtful organization, weather resistance, and airline-friendly dimensions, it's the perfect companion for a weekend getaway or a month-long trip across multiple countries.
→ Read: The Ultimate One-Bag Travel Guide
→ Shop Best Sellers
Is the backpack suitable for digital nomads?
The Cinomadist Backpack was essentially designed with the digital nomad in mind. It carries your laptop and tech securely, moves through airports effortlessly, holds enough for long-term travel, and looks professional enough for a co-working space or client meeting. If you work remotely and live out of a single bag, this is built for you.
How do I pack a week's worth of clothes in one backpack?
Packing light is a skill — and one we're passionate about helping you develop. The key is to choose versatile, wrinkle-resistant base layers in neutral colors that can be mixed and matched, roll clothing instead of folding to save space and reduce wrinkles, and use packing cubes to keep everything organized and compressible. Limit yourself to 3–4 pairs of shoes maximum, and always wear your bulkiest outfit on travel days.
Warranty & Repairs
Below are some common questions about our lifetime warranty and repair options.
How long is the Cinomadist warranty?
We offer a lifetime warranty on all Cinomadist bags against manufacturing defects. We build our gear to last, and we stand behind every product we produce. If something fails due to a fault in our craftsmanship — whether it's in year one or year ten — we'll make it right. This warranty applies to the original purchaser and covers defects in materials and workmanship under normal use conditions.
How do I make a warranty claim?
Making a warranty claim is simple. Email us at hello@cinomadist.com with the subject line "Warranty Claim," and include the following: your original order number or proof of purchase, a clear description of the issue, and high-resolution photos of the defect. Our team will review your claim within 2–3 business days and guide you through the next steps, which typically involve a replacement or repair at no cost to you.
Does the warranty transfer if I gift the bag?
Our lifetime warranty applies to the original purchaser. If you're buying a Cinomadist bag as a gift, we recommend including the original order confirmation so the recipient has proof of purchase if they ever need to make a claim. For specific questions about gifted purchases and warranty eligibility, feel free to reach out to our support team.
Ordering & Payment
Below are some common questions about placing orders and payment methods.
What payment methods do you accept?
We accept all major payment methods to make your purchase as easy as possible, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through a secure, encrypted checkout to keep your payment information safe.
Is there a student or military discount?
We deeply appreciate our student and military communities and are proud to offer special discount programs for eligible customers. Please reach out to us at hello@cinomadist.com with proof of your student enrollment or military status, and our team will provide you with a dedicated discount code. We thank you for your service and your trust in Cinomadist.
How does the Kickstarter / pre-order work?
Kickstarter campaigns and pre-orders are how we launch new products directly with our community — before they hit the wider market. When you back a Kickstarter or place a pre-order, you're reserving your bag at an early-bird price, typically below the regular retail price. Estimated delivery timelines are listed on each campaign page. We keep all backers updated with regular progress reports throughout the production process.
Do you have a referral or affiliate program?
Yes! We have an affiliate program designed for content creators, travel bloggers, digital nomads, and anyone who loves sharing great gear with their audience. Affiliates earn a commission on every sale made through their unique referral link. If you're interested in partnering with Cinomadist, head to our Affiliate Program page to apply.
Sustainability & Brand
Below are some common questions about who we are and what we stand for.
Is Cinomadist committed to sustainable practices?
Sustainability is something we think about at every stage of our product development — from the materials we select to the longevity we design for. We believe the most sustainable bag is one you use for decades, not one you replace every few years. That's why we build for durability, offer a lifetime warranty, and encourage repair over replacement whenever possible. We're continuously working to improve our environmental footprint and will share updates through Our Story and The Journal.
Where are Cinomadist bags made?
We work with carefully vetted manufacturing partners who share our standards for quality, craftsmanship, and ethical working conditions. We're committed to transparency about our supply chain and continuously evaluate our partners to ensure fair labor practices and responsible production. For more details on our manufacturing process and values, visit Our Story.
What makes Cinomadist different from other travel backpack brands?
A lot of travel bags are designed to look good in photos. We design bags that perform in the real world — on 5am flights, in tropical rainstorms, across cobblestone streets, and in co-working spaces. Every feature on a Cinomadist bag exists because a traveler needed it. We're a brand built by travelers, for travelers who believe that the right gear shouldn't slow you down — it should make every journey easier, lighter, and more intentional.